General Policy
Shipping
Bigtent Outdoor Equipment Ltd. ships products from multiple fulfillment locations, including Canada, the United States, and South Korea. Delivery times, duties, and return procedures may vary depending on the shipping origin and destination.
Please review this policy carefully before placing your order.
1. Shipping Schedule & Delivery
1-1. Estimated Delivery Time
Delivery times vary depending on shipping origin, destination, customs clearance procedures, and carrier performance.
*To ensure fast delivery, orders begin processing shortly after they are placed; therefore, cancellations or changes can only be made within 12 hours of purchase. (See Cancellation Policy)
North American Fulfillment (Canada/USA Warehouses)
Products fulfilled from our warehouses in Canada or the United States.
| Shipping Route | Estimated Delivery Time |
|---|---|
| Canada → Canada | 3–7 business days |
| USA → USA | 3–7 business days |
North American Cross-Border Delivery
Cross-border shipments between Canada and the United States.
| Shipping Route | Estimated Delivery Time |
|---|---|
| Canada → USA | 4–10 business days |
| USA → Canada | 4–10 business days |
International Fulfillment (South Korea)
Products fulfilled internationally from South Korea.
| Shipping Route | Estimated Delivery Time |
|---|---|
| South Korea → Canada | 10–20 business days |
| South Korea → USA | 10–20 business days |
| South Korea → Outside North America | 3–7 business days |
1-2. Tracking & Notifications
Once an order is shipped, a shipping confirmation email will be sent including order details, a tracking link, and an estimated arrival date. Customers can track their order status in real time.
For international fulfillment shipments, tracking updates may take additional time to appear due to overseas processing and customs transit. Tracking information is issued once the shipment reaches and departs from our Canada or USA warehouse.
2. Duties, Taxes, and Import Fees
Canada & United States Orders (DDP)
All orders shipped to Canada or the United States — including items fulfilled internationally from South Korea — are processed as Delivered Duty Paid (DDP), meaning applicable import duties are already included in your checkout total and no additional duty payment is required upon delivery. This applies to all items regardless of shipping origin.
Countries Outside North America (DDU)
Orders shipped to destinations outside Canada and the United States are processed as Delivered Duty Unpaid (DDU), where customers may be required to pay customs duties, brokerage or clearance fees, and local taxes directly to their customs office or carrier before final delivery. Bigtent does not control or pre-calculate these fees. Sales tax is not collected at checkout.
3. Shipping Package Protection
We strongly recommend Package Protection for all deliveries.
If Package Protection is deselected at checkout, Bigtent Outdoor Equipment Ltd. assumes no liability for packages that are lost, damaged, or stolen.
4. Shipping Destinations
We ship to all provinces in Canada, most U.S. states, and select international destinations. If your country does not appear in the country dropdown on our website, please contact Support Chat to confirm availability.
Regions with Additional Shipping Fees
Additional fees may apply for remote or hard-to-access regions, such as:
- Canada: Yukon, Newfoundland, and certain rural or remote areas
- United States: Alaska, Puerto Rico, Hawaii, and other non-contiguous regions
We can provide details on any additional fees by email after checkout upon request.
Countries We Cannot Ship To:
Afghanistan, Andorra, Ascension Island, Belarus, British Indian Ocean Territory, Kosovo, Russia, São Tomé & Príncipe, Sudan, Thailand, Tristan da Cunha, U.S. Outlying Islands, Ukraine, Venezuela, Nepal, Tajikistan, Turkmenistan
5. Address Restrictions
We are unable to ship to certain countries and address formats. Please ensure your address is complete and valid to prevent order delays.
Invalid or Incomplete Addresses:
- Non-English characters (e.g., Korean, Chinese, special symbols)
- Missing or incorrect postal/ZIP codes
- Address lines exceeding the maximum limit of 35 characters
- Unrecognized or unverifiable addresses
- PO Boxes and APO/FPO addresses are not supported for most shipments, including international fulfillment.
6. Address Change After Shipment
If you request an address change after receiving a shipping confirmation, any costs associated with re-consignment or re-delivery will be the customer’s responsibility.
7. Taxes by Province/Territory (Canada)
Bigtent Outdoors collects applicable taxes based on shipping destination.
| Province/Territory | Tax Type | Rate |
|---|---|---|
| BC | PST + GST | 7% + 5% |
| AB, SK, MB, NT, YT, NU | GST only | 5% |
| ON | HST | 13% |
| NB, PE, NL | HST | 15% |
| NS | HST | 14% |
| QC | QST + GST | 9.975% + 5% |
8. Order Pickup (Showroom)
Orders may be picked up during business hours from:
📍 904 Sherwood Ave, Coquitlam, BC V3K 1A6, Canada
Business Hours: Tue–Sat, 10am–7pm PST
Pickup eligibility varies depending on product type and fulfillment origin, and pickup availability will be indicated at checkout.
Shipping fees will be refunded upon pickup.
9. Questions
If you have any questions, reach out via Support Chat.
Free Shipping
Free shipping will be automatically applied or shown to eligible orders at checkout.
- Canada: Free Shipping on orders of CAD $300 or more (before tax & fees).
- USA(Excluding Alaska, Hawaii, Puerto Rico, and Marshall Islands): Free shipping on orders of USD $300 or more (before tax & fees).
*Please check the exceptions below
Exceptions:
The following products are excluded from the free shipping offer due to size, weight, or shipping requirements:
A. Products ordered with Bigtent Direct™ shipping method
B. Bulky or heavy items, including but not limited to:
- Single Action Table – Renewed
- Extension IGT
- Takibi Garden Table
- Giga Sun Heater
C. Other large-format gear (e.g., IGT accessories)
D. Items on sale or discounted
Terms and Conditions:
- Free shipping offers are subject to change and may vary based on promotional periods.
- Orders that qualify for free shipping will be shipped using our standard shipping method. Expedited shipping options are available at an additional cost.
For any questions or additional information, please contact our customer service team via Chat.
Cancel, Return & Exchange
1. Cancellations & Order Changes Within 12 Hours
| Order Status | Cancellation Available? | Note |
|---|---|---|
| Within 12 hours of purchase | ✔ Yes | Read below |
| After 12 hours of purchase | ✖ No | Wait until delivery is complete and proceed with the return process (see Section 2) |
You may to cancel or modify your order within 12 hours of purchase for a full refund.
After 12 hours, your order can no longer be cancelled or changed, and any request to return the item will need to be processed after delivery. Exchanges can be completed by returning the original item and placing a new order.
Choose your refund method:
A. Store Credit: Full refund without any deduction
B. Original Payment: Full refund amount less the non-refundable 3.5% payment transaction fee (may take up to 10 business days)
2. Returns After Receiving
Return Guidelines
- Return requests must be submitted through our Support Chat within 15 days of delivery
- Return labels must be used within 7 days of issuance. Expired labels may require reissuance at the customer’s expense, depending on carrier fees.
- Sale items are final sale and cannot be refunded.
- Orders shipping to destinations outside of Canada are subject to international return fees, which can be significantly higher. To avoid inconvenience, please review your order details before completing check out.
- All returns must be shipped to our Coquitlam, BC warehouse using the prepaid return label provided through Support Chat.
- If returning from outside of Canada, additional processing time of up to 15 business days may be required after arrival in our warehouse due to coordination with shipping carriers.
Refund Amount
The refund amount will depend on:
-
Product condition upon inspection
Product Condition Refundable Amount Brand new / unopened / in perfect condition 100% Packaging opened or damaged, item unused 80% Missing internal packaging or protection 50% Used or damaged product Not eligible
- Applicable Non-refundable costs such as:
-
- Payment transaction fee (3.5%)
- Original shipping cost
- Return shipping cost to Coquitlam, BC, Canada warehouse
- Any cross-boarding related fees charged by the government or the carrier (if applicable)
- OrderProtection Shipping Protection cost
- Please allow time for our team to inspect the returned product and calculate the final eligible refund amount. Items damaged due to improper packaging during return transit may receive a reduced refund or become ineligible for refund.
Return Procedure
To initiate a return:
- Submit a Return Request
Contact us within the return period through our Support Chat.
Include clear photos of the items and their packaging you wish to return. This helps us assess their condition and provide you with an accurate estimate of your potential refund. -
Wait for Approval
Once your request is reviewed and approved, you will receive a return shipping label and detailed return instructions.
-
Repack the Item
Carefully repack the item in its original packaging. Make sure all original contents (manuals, accessories, tags, etc.) are included. The product must be in new and resalable condition. - Attach the Return Label
Return labels must be used within 7 days of issuance. Expired labels may incur additional costs, which are the customer’s responsibility. - Ship the Package
Drop off the return package at the designated carrier's location as instructed.
Note: We are not responsible for lost or damaged items during return transit. Please keep your tracking information until the return is completed. - Inspection & Refund
Once we receive and inspect your return, we will notify you whether your refund request is rejected or approved. If approved, refunds will be issued to your original payment method and may take up to ten(10) business days, depending on your financial institution.
For international returns, additional processing time may be required due to customs clearance or carrier delays.
Exceptions / Non-Returnable Items
Certain products are not eligible for return due to their nature, condition, or fulfillment method.
Items fulfilled internationally, special-order products, or products with signs of use may also be subject to stricter limitations or reduced refundable value.
Defective or damaged items are handled separately and may qualify for repair, replacement, or refund.
- The following items cannot be returned or refunded:
- Items marked as final sale or discounted
- Customized or hygiene-related products
- Products returned after the 15-day return window
- Items showing signs of use, wear, or damage
- Unauthorized returns sent without approval
3. Exchange After Receiving
If you would like to switch to a different product after delivery, please complete the return process for your original item and place a new order. Exchanges are processed as returns followed by a new order to ensure accurate inventory control and fulfillment consistency across multiple shipping locations. (see Sections 1 & 2)
4. Damaged or Defective Items
If your item arrives damaged or appears to have a manufacturing defect, please contact us through our Support Chat within 7 days of delivery. Be sure to include your order number and clear photos of the issue so our team can assist you promptly.
Please note the following:
- Manufacturing defects or functional issues not caused during transit are handled through the manufacturer’s warranty. Our team can help initiate this process if applicable.
- Transit-related damage (e.g., crushed packaging, broken components) is covered only if you opted in for OrderProtection Package Protection at checkout. If OrderProtection was deselected, Bigtent Outdoor Equipment Ltd. is not liable for issues such as damage, loss, or theft during shipping.
We strongly encourage reviewing our Shipping Protection section before completing your order.
5. Address Changes
If you request an address change after receiving a shipping confirmation, any additional re-consignment or holding fees will be your responsibility.
6. Questions
If you have any questions, reach out via Support Chat.
Please have the following information ready:
- Your order number
- Supporting documentation (e.g., photos in the case of a refund or exchange)
- The reason for your request
Warranty
If you ever experience an issue with one of our products, please contact us via Support Chat. We'll do our best to solve the problem as soon as possible.
1 Warranty Coverage
Warranty coverage applies to manufacturer defects in materials or workmanship under normal, intended use. All claims are subject to review and approval by the original brand or manufacturer.
Covered Under Warranty:
- Structural defects
- Missing components
- Material failures not caused by user handling
Not Covered Under Warranty:
- Damage caused by accidents, abuse, or misuse
- Improper maintenance or care
- Unauthorized modifications or repairs
- Normal wear and tear
- Cosmetic imperfections that do not affect functionality
- Shipping-related damage (refer to 3. Shipping Insurance in the shipping policy)
2. Warranty Period
The following chart outlines standard warranty periods based on product categories. These are general guidelines; actual coverage may vary depending on the brand. For brand-specific details, see sections below.
All warranty periods begin from the original purchase date stated on your receipt.
| Product Category | Standard Warranty Period |
|---|---|
| Tents & Shelters | 1 Year |
| Sleeping Bags & Pads | 1 Year |
| Outdoor Furniture | 1 Year |
| Apparel & Accessories | 6 Months – 1 Year |
3. How to Submit a Warranty Claim
To initiate a warranty claim:
- Contact us via Support Chat.
- Provide your order number, clear photos of the issue, and a brief description in the chat
- Our team will forward the claim to the brand and guide you through the next steps
Warranty claims must be submitted within the applicable warranty period to be considered valid.
4. Shipping Responsibility
If a physical return is required during the warranty process, in general:
- Customers are responsible for round-trip shipping between their location and Bigtent’s Vancouver showroom.
- If the item requires additional servicing by the manufacturer after inspection, shipping between Bigtent and the manufacturer will be covered by Bigtent or the manufacturer.
- However, actual shipping responsibility may vary depending on the brand
5. Questions
If you have any questions, reach out via Support Chat.
Brand-Specific Warranty Terms
Claymore Warranty (2 Year Warranty)
Bigtent Outdoors Equipment Ltd. no longer processes warranty claims for Claymore branded products. For any warranty-related inquiries, please contact the brand directly at www.claymoreoutdoor.com.
Claymore's warranty does not cover:
- Expired warranty period
- Misuse or improper handling
- Unauthorized repairs or disassembly
- Power supply or cable issues
- Natural disasters
iKamper Warranty (2 Year Warranty)
As of March 31, 2025, Bigtent Outdoors Equipment Ltd. is no longer a dealer for iKamper. Warranty claim procedures vary depending on your date of purchase:
For purchases made on or before March 31, 2025
If you purchased your iKamper product on or before this date, it was during Bigtent's official dealer partnership with iKamper. Therefore, all warranty claims should be processed through iKamper Canada, in accordance with the brand’s global warranty policy.
To request service or assistance, please contact iKamper Canada directly at: 👉 iKamper Warranty Claim
For purchases made on or after April 1, 2025
All iKamper warranty claims for products purchased through Bigtent Outdoors Equipment Ltd. after this date will be fully supported and processed by Bigtent Outdoors Equipment Ltd.
We are committed to ensuring that customers continue to receive the full benefits of their warranty coverage without disruption. Please rest assured that we will handle all qualifying claims with the same or even better level of care and accountability expected from iKamper.
To begin a claim, please contact our support team: [Chat with us]
[Bigtent’s Warranty Coverage for iKamper Products]
Roof Top Tents (2-Year Limited Warranty)
Bigtent offers a limited warranty for a period of two years from the date of purchase. During this time, we will provide replacement parts for any manufacturing defects, at our discretion, free of charge. However, installation of these parts is the customer’s responsibility.
Please note that the warranty does not cover the following:
- UV-related damage to fabric or gel coat
- Wear and tear from normal use, including cosmetic imperfections (e.g., discolored vinyl windows, surface scratches, or dents on the tent shell)
- Damage resulting from improper use, accidents, or negligence
- Weather-related damage (such as from wind or storms)
- Cosmetic changes that do not affect the tent’s functionality
- Any modifications or repairs made by the customer without authorization
Kitchen Systems, Sleep Systems & Rooftop Tent Accessories (1-Year Limited Warranty)
For accessories and systems related to cooking and sleeping, Bigtent provides a one-year limited warranty from the date of purchase. Defective products or components will be replaced at our discretion at no additional cost to the customer.
However, this warranty excludes the following:
- UV damage to fabric or painted surfaces
- Normal wear and cosmetic damage from regular use
- Damage due to user error, accidents, or misuse
- Weather-related incidents such as storm or wind damage
- Changes in appearance that do not affect the product’s performance
Jackery Warranty (2 Year Warranty)
Bigtent Outdoors will replace any Jackery product that fails to operate during the applicable warranty period due to defect in workmanship or material. A replacement product assumes the remaining warranty of the original product.
Jackery Warranty does not cover all issues, such as the ones below:
- Misused, abused, modified, damaged by accident, or used for anything other than normal consumer use as authorized in Jackery's current product literature.
- Attempted repair by anyone other than an authorized facility
- Any product purchased through an online auction house.
- Jackery's warranty does not apply to the battery cell unless the battery cell is fully charged by you within seven days after you purchase the product and at least once every 6 months thereafter.
Nanga Warranty (Lifetime Warranty)
Lifetime Warranty: If the sleeping bag needs to be repaired, Nanga headquarters(in Japan) will provide the repair or replacement for defective parts at no cost. The round-trip shipping costs need to be paid by the customers. Use **Support Chat** to get the support for the Nanga Warranty.
Nanga warranty does not cover all issues, such as the ones below:
- Damage caused due to the user’s mishandling, abuse, or improper operation.
- Damage caused by arbitrary or personal repair or disassemble at an unauthorized service center.
- Damage caused by a natural disaster.
Front Runner Warranty
- Policy: Please review this page.
- Contact: Visit our Contact Page and fill out the 'Leave your message' form. We'll do our best to solve the problem as soon as possible.
Pelican Warranty
- Policy: Please review this page.
- Contact: Visit our Contact Page and fill out the 'Leave your message' form. We'll do our best to solve the problem as soon as possible.
Hydro Flask Warrant
- Policy: Please review this page.
- Contact: Visit our Contact Page and fill out the 'Leave your message' form. We'll do our best to solve the problem as soon as possible.
Price Matching & Protection
We want to ensure that you are happy with your shopping experience. With that said, Bigtent will attempt to price match your purchase if a competitor offers it at a lower price.
Price Matching
If you find a lower price for the same product before making your purchase, please send us the product page (URL link), and we will attempt to match its price. Contact us via Support Chat.
- Price matching applies only to Canadian websites.
- Clearance and seasonal sale prices are excluded.
- The price match is based on the total cost, including product price and shipping fees.
- The product must be identical and in stock.
This does not apply to price differences from the source of our website. It may take a few days for price adjustments to be reflected on Google Shopping.
Price Protection
- If one of our products has a price drop within 7 days of purchase date, contact us via **Support Chat** with your original order number.
- Bigtent Outdoors will create a Store Credit (a coupon code) for the difference in price, excluding taxes and shipping.
- Store Credit cannot be used in combination with other coupon codes.
- Store Credit will expire in 60 days after activation.
- Price Protection does not include Clearance sales, Holiday sales, Black Friday, and Flash sales events such as Summer sale.
Privacy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from bigtentoutdoor.com (the “Site”).
We are committed to protecting your privacy and complying with all applicable data protection laws, including but not limited to Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), the EU’s General Data Protection Regulation (GDPR), and the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).
We handle your personal information with transparency, fairness, and respect for your privacy rights as required under Canadian and international laws.
Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.
As you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and how you interact with it. We refer to this as “Device Information”.
We collect Device Information using:
- Cookies - data files placed on your device (learn more or disable at http://www.allaboutcookies.org)
- Log files - track actions and collect IP address, browser type, ISP, referring/exit pages, and timestamps.
- Web beacons, tags, pixels - electronic files that record browsing behavior.
When you make or attempt to make a purchase, we collect certain Order Information, such as your name, billing/shipping address, payment details (credit card, Paypal), email, and phone number.
“Personal Information” in this policy includes both Device Information and Order Information.
For CCPA Purpose
In the past 12 months, we have collected:
- Identifiers (e.g., name, email, IP, phone number)
- Customer record information (e.g., address, payment info)
- Commercial information (e.g., purchases, browsing history)
- Internet/electronic network activity
- Geolocation data (approximate)
- Inferences from personal information (preferences/interests)
We do not collect sensitive personal information such as social security numbers, driver’s licenses, or racial/ethnic data unless voluntarily provided.
How We Use Your Personal Information
We use your information to:
- Fulfill orders and provide confirmations/invoices
- Communicate with you
- Screen orders for potential risk or fraud
- Provide marketing or promotional updates (when consented)
- Improve and optimize our Site through analytics and advertising performance tracking
Legal Bases for Processing (GDPR & PIPEDA)
For residents of the EU and Canada, we process information under:
- Performance of a contract (e.g., fulfilling orders)
- Legitimate interests (fraud prevention, analytics, marketing)
- Consent (marketing emails, non-essential cookies)
For Canadian residents, we obtain your consent before collecting, using, or disclosing your personal information, except as otherwise permitted by law.
Sharing Your Personal Information
We share your information with trusted third parties as needed:
- Shopify (e-commerce platform): Shopify Privacy Policy
- Google Analytics (site analytics): Google Privacy Policy
- Service providers (payment processors, shipping companies, marketing tools)
- Professional advisors (lawyers, accountants)
- Government authorities (when legally required)
We do not sell or share your personal information for cross-context behavioral advertising under CCPA/CPRA.
Cross-Border Transfers (Canada)
Your personal information may be transferred to and stored on servers located outside of Canada, including in the United States or other countries where our service providers operate.
While these jurisdictions may have different data protection laws, we ensure that appropriate safeguards and contractual protections are in place to maintain a level of protection comparable to that required under Canadian law (PIPEDA).
Behavioral Advertising
We use your information for targeted advertising that may be relevant to your interests.
Learn more about how targeted ads work at Network Advertising Initiative.
Opt-out options:
- Facebook Ads Settings
- Google Ads Settings
- Bing Personalized Ads
- Digital Advertising Alliance Opt-out Portal
Do Not Track
We do not alter our data collection or use practices when we detect a “Do Not Track” signal from your browser.
Your Rights
Canadian Residents (PIPEDA)
If you are a resident of Canada, you have the right to:
- Access personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion or anonymization of information when no longer needed, subject to legal obligations
To exercise these rights, contact us using the details below.
We will respond within 30 days, as required by PIPEDA.
If you are unsatisfied with our response, you may contact the Office of the Privacy Commissioner of Canada (OPC) at https://www.priv.gc.ca.
European Residents (GDPR)
You have rights to access, rectify, erase, restrict, object to processing, data portability, and withdraw consent.
We may transfer data outside Europe (e.g., to Canada or the U.S.) with appropriate safeguards such as Standard Contractual Clauses.
California Residents (CCPA/CPRA)
You have the right to know, delete, correct, and opt-out of the sale or sharing of your information.
We do not sell or share personal data, but you may still submit requests through our opt-out link or contact us below.
Requests are verified and answered within 45 days (extendable by another 45 days).
Data Retention
We retain Order Information as long as necessary to fulfill purposes described here or as required by law (e.g., tax compliance).
Generally, order-related data may be stored for up to 7 years.
We retain personal data in line with PIPEDA and other applicable laws.
Currency Conversion
By using our site, you consent to third parties processing your IP address to determine your location for currency conversion.
Your selected currency is stored temporarily in a session cookie and removed when you close your browser.
Changes
We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons.
All updates will be posted here with the effective date.
Last updated: October 24, 2025
Contact Us
For questions, complaints, or privacy requests, please contact us via chat
Mobile Terms of Service
Bigtent Outdoor Equipment LTD.
Last updated: June 3, 2026
The Bigtent Outdoor Equipment LTD. mobile message service (the "Service") is operated by Bigtent Outdoor Equipment LTD. (“Bigtent Outdoor Equipment LTD.”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Bigtent Outdoor Equipment LTD.’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Bigtent Outdoor Equipment LTD. through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Bigtent Outdoor Equipment LTD.. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to +18555335583 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Bigtent Outdoor Equipment LTD. mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to +18555335583 or email support@bigtentoutdoors.com.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.
Bigtent Outdoor Equipment Ltd. ships products from multiple fulfillment locations, including Canada, the United States, and South Korea. Delivery times, duties, and return procedures may vary depending on the shipping origin and destination.
Please review this policy carefully before placing your order.
1. Shipping Schedule & Delivery
1-1. Estimated Delivery Time
Delivery times vary depending on shipping origin, destination, customs clearance procedures, and carrier performance.
*To ensure fast delivery, orders begin processing shortly after they are placed; therefore, cancellations or changes can only be made within 12 hours of purchase. (See Cancellation Policy)
North American Fulfillment (Canada/USA Warehouses)
Products fulfilled from our warehouses in Canada or the United States.
| Shipping Route | Estimated Delivery Time |
|---|---|
| Canada → Canada | 3–7 business days |
| USA → USA | 3–7 business days |
North American Cross-Border Delivery
Cross-border shipments between Canada and the United States.
| Shipping Route | Estimated Delivery Time |
|---|---|
| Canada → USA | 4–10 business days |
| USA → Canada | 4–10 business days |
International Fulfillment (South Korea)
Products fulfilled internationally from South Korea.
| Shipping Route | Estimated Delivery Time |
|---|---|
| South Korea → Canada | 10–20 business days |
| South Korea → USA | 10–20 business days |
| South Korea → Outside North America | 3–7 business days |
1-2. Tracking & Notifications
Once an order is shipped, a shipping confirmation email will be sent including order details, a tracking link, and an estimated arrival date. Customers can track their order status in real time.
For international fulfillment shipments, tracking updates may take additional time to appear due to overseas processing and customs transit. Tracking information is issued once the shipment reaches and departs from our Canada or USA warehouse.
2. Duties, Taxes, and Import Fees
Canada & United States Orders (DDP)
All orders shipped to Canada or the United States — including items fulfilled internationally from South Korea — are processed as Delivered Duty Paid (DDP), meaning applicable import duties are already included in your checkout total and no additional duty payment is required upon delivery. This applies to all items regardless of shipping origin.
Countries Outside North America (DDU)
Orders shipped to destinations outside Canada and the United States are processed as Delivered Duty Unpaid (DDU), where customers may be required to pay customs duties, brokerage or clearance fees, and local taxes directly to their customs office or carrier before final delivery. Bigtent does not control or pre-calculate these fees. Sales tax is not collected at checkout.
3. Shipping Package Protection
We strongly recommend Package Protection for all deliveries.
If Package Protection is deselected at checkout, Bigtent Outdoor Equipment Ltd. assumes no liability for packages that are lost, damaged, or stolen.
4. Shipping Destinations
We ship to all provinces in Canada, most U.S. states, and select international destinations. If your country does not appear in the country dropdown on our website, please contact Support Chat to confirm availability.
Regions with Additional Shipping Fees
Additional fees may apply for remote or hard-to-access regions, such as:
- Canada: Yukon, Newfoundland, and certain rural or remote areas
- United States: Alaska, Puerto Rico, Hawaii, and other non-contiguous regions
We can provide details on any additional fees by email after checkout upon request.
Countries We Cannot Ship To:
Afghanistan, Andorra, Ascension Island, Belarus, British Indian Ocean Territory, Kosovo, Russia, São Tomé & Príncipe, Sudan, Thailand, Tristan da Cunha, U.S. Outlying Islands, Ukraine, Venezuela, Nepal, Tajikistan, Turkmenistan
5. Address Restrictions
We are unable to ship to certain countries and address formats. Please ensure your address is complete and valid to prevent order delays.
Invalid or Incomplete Addresses:
- Non-English characters (e.g., Korean, Chinese, special symbols)
- Missing or incorrect postal/ZIP codes
- Address lines exceeding the maximum limit of 35 characters
- Unrecognized or unverifiable addresses
- PO Boxes and APO/FPO addresses are not supported for most shipments, including international fulfillment.
6. Address Change After Shipment
If you request an address change after receiving a shipping confirmation, any costs associated with re-consignment or re-delivery will be the customer’s responsibility.
7. Taxes by Province/Territory (Canada)
Bigtent Outdoors collects applicable taxes based on shipping destination.
| Province/Territory | Tax Type | Rate |
|---|---|---|
| BC | PST + GST | 7% + 5% |
| AB, SK, MB, NT, YT, NU | GST only | 5% |
| ON | HST | 13% |
| NB, PE, NL | HST | 15% |
| NS | HST | 14% |
| QC | QST + GST | 9.975% + 5% |
8. Order Pickup (Showroom)
Orders may be picked up during business hours from:
📍 904 Sherwood Ave, Coquitlam, BC V3K 1A6, Canada
Business Hours: Tue–Sat, 10am–7pm PST
Pickup eligibility varies depending on product type and fulfillment origin, and pickup availability will be indicated at checkout.
Shipping fees will be refunded upon pickup.
9. Questions
If you have any questions, reach out via Support Chat.
Free shipping will be automatically applied or shown to eligible orders at checkout.
- Canada: Free Shipping on orders of CAD $300 or more (before tax & fees).
- USA(Excluding Alaska, Hawaii, Puerto Rico, and Marshall Islands): Free shipping on orders of USD $300 or more (before tax & fees).
*Please check the exceptions below
Exceptions:
The following products are excluded from the free shipping offer due to size, weight, or shipping requirements:
A. Products ordered with Bigtent Direct™ shipping method
B. Bulky or heavy items, including but not limited to:
- Single Action Table – Renewed
- Extension IGT
- Takibi Garden Table
- Giga Sun Heater
C. Other large-format gear (e.g., IGT accessories)
D. Items on sale or discounted
Terms and Conditions:
- Free shipping offers are subject to change and may vary based on promotional periods.
- Orders that qualify for free shipping will be shipped using our standard shipping method. Expedited shipping options are available at an additional cost.
For any questions or additional information, please contact our customer service team via Chat.
1. Cancellations & Order Changes Within 12 Hours
| Order Status | Cancellation Available? | Note |
|---|---|---|
| Within 12 hours of purchase | ✔ Yes | Read below |
| After 12 hours of purchase | ✖ No | Wait until delivery is complete and proceed with the return process (see Section 2) |
You may to cancel or modify your order within 12 hours of purchase for a full refund.
After 12 hours, your order can no longer be cancelled or changed, and any request to return the item will need to be processed after delivery. Exchanges can be completed by returning the original item and placing a new order.
Choose your refund method:
A. Store Credit: Full refund without any deduction
B. Original Payment: Full refund amount less the non-refundable 3.5% payment transaction fee (may take up to 10 business days)
2. Returns After Receiving
Return Guidelines
- Return requests must be submitted through our Support Chat within 15 days of delivery
- Return labels must be used within 7 days of issuance. Expired labels may require reissuance at the customer’s expense, depending on carrier fees.
- Sale items are final sale and cannot be refunded.
- Orders shipping to destinations outside of Canada are subject to international return fees, which can be significantly higher. To avoid inconvenience, please review your order details before completing check out.
- All returns must be shipped to our Coquitlam, BC warehouse using the prepaid return label provided through Support Chat.
- If returning from outside of Canada, additional processing time of up to 15 business days may be required after arrival in our warehouse due to coordination with shipping carriers.
Refund Amount
The refund amount will depend on:
-
Product condition upon inspection
Product Condition Refundable Amount Brand new / unopened / in perfect condition 100% Packaging opened or damaged, item unused 80% Missing internal packaging or protection 50% Used or damaged product Not eligible
- Applicable Non-refundable costs such as:
-
- Payment transaction fee (3.5%)
- Original shipping cost
- Return shipping cost to Coquitlam, BC, Canada warehouse
- Any cross-boarding related fees charged by the government or the carrier (if applicable)
- OrderProtection Shipping Protection cost
- Please allow time for our team to inspect the returned product and calculate the final eligible refund amount. Items damaged due to improper packaging during return transit may receive a reduced refund or become ineligible for refund.
Return Procedure
To initiate a return:
- Submit a Return Request
Contact us within the return period through our Support Chat.
Include clear photos of the items and their packaging you wish to return. This helps us assess their condition and provide you with an accurate estimate of your potential refund. -
Wait for Approval
Once your request is reviewed and approved, you will receive a return shipping label and detailed return instructions.
-
Repack the Item
Carefully repack the item in its original packaging. Make sure all original contents (manuals, accessories, tags, etc.) are included. The product must be in new and resalable condition. - Attach the Return Label
Return labels must be used within 7 days of issuance. Expired labels may incur additional costs, which are the customer’s responsibility. - Ship the Package
Drop off the return package at the designated carrier's location as instructed.
Note: We are not responsible for lost or damaged items during return transit. Please keep your tracking information until the return is completed. - Inspection & Refund
Once we receive and inspect your return, we will notify you whether your refund request is rejected or approved. If approved, refunds will be issued to your original payment method and may take up to ten(10) business days, depending on your financial institution.
For international returns, additional processing time may be required due to customs clearance or carrier delays.
Exceptions / Non-Returnable Items
Certain products are not eligible for return due to their nature, condition, or fulfillment method.
Items fulfilled internationally, special-order products, or products with signs of use may also be subject to stricter limitations or reduced refundable value.
Defective or damaged items are handled separately and may qualify for repair, replacement, or refund.
- The following items cannot be returned or refunded:
- Items marked as final sale or discounted
- Customized or hygiene-related products
- Products returned after the 15-day return window
- Items showing signs of use, wear, or damage
- Unauthorized returns sent without approval
3. Exchange After Receiving
If you would like to switch to a different product after delivery, please complete the return process for your original item and place a new order. Exchanges are processed as returns followed by a new order to ensure accurate inventory control and fulfillment consistency across multiple shipping locations. (see Sections 1 & 2)
4. Damaged or Defective Items
If your item arrives damaged or appears to have a manufacturing defect, please contact us through our Support Chat within 7 days of delivery. Be sure to include your order number and clear photos of the issue so our team can assist you promptly.
Please note the following:
- Manufacturing defects or functional issues not caused during transit are handled through the manufacturer’s warranty. Our team can help initiate this process if applicable.
- Transit-related damage (e.g., crushed packaging, broken components) is covered only if you opted in for OrderProtection Package Protection at checkout. If OrderProtection was deselected, Bigtent Outdoor Equipment Ltd. is not liable for issues such as damage, loss, or theft during shipping.
We strongly encourage reviewing our Shipping Protection section before completing your order.
5. Address Changes
If you request an address change after receiving a shipping confirmation, any additional re-consignment or holding fees will be your responsibility.
6. Questions
If you have any questions, reach out via Support Chat.
Please have the following information ready:
- Your order number
- Supporting documentation (e.g., photos in the case of a refund or exchange)
- The reason for your request
If you ever experience an issue with one of our products, please contact us via Support Chat. We'll do our best to solve the problem as soon as possible.
1 Warranty Coverage
Warranty coverage applies to manufacturer defects in materials or workmanship under normal, intended use. All claims are subject to review and approval by the original brand or manufacturer.
Covered Under Warranty:
- Structural defects
- Missing components
- Material failures not caused by user handling
Not Covered Under Warranty:
- Damage caused by accidents, abuse, or misuse
- Improper maintenance or care
- Unauthorized modifications or repairs
- Normal wear and tear
- Cosmetic imperfections that do not affect functionality
- Shipping-related damage (refer to 3. Shipping Insurance in the shipping policy)
2. Warranty Period
The following chart outlines standard warranty periods based on product categories. These are general guidelines; actual coverage may vary depending on the brand. For brand-specific details, see sections below.
All warranty periods begin from the original purchase date stated on your receipt.
| Product Category | Standard Warranty Period |
|---|---|
| Tents & Shelters | 1 Year |
| Sleeping Bags & Pads | 1 Year |
| Outdoor Furniture | 1 Year |
| Apparel & Accessories | 6 Months – 1 Year |
3. How to Submit a Warranty Claim
To initiate a warranty claim:
- Contact us via Support Chat.
- Provide your order number, clear photos of the issue, and a brief description in the chat
- Our team will forward the claim to the brand and guide you through the next steps
Warranty claims must be submitted within the applicable warranty period to be considered valid.
4. Shipping Responsibility
If a physical return is required during the warranty process, in general:
- Customers are responsible for round-trip shipping between their location and Bigtent’s Vancouver showroom.
- If the item requires additional servicing by the manufacturer after inspection, shipping between Bigtent and the manufacturer will be covered by Bigtent or the manufacturer.
- However, actual shipping responsibility may vary depending on the brand
5. Questions
If you have any questions, reach out via Support Chat.
Brand-Specific Warranty Terms
Claymore Warranty (2 Year Warranty)
Bigtent Outdoors Equipment Ltd. no longer processes warranty claims for Claymore branded products. For any warranty-related inquiries, please contact the brand directly at www.claymoreoutdoor.com.
Claymore's warranty does not cover:
- Expired warranty period
- Misuse or improper handling
- Unauthorized repairs or disassembly
- Power supply or cable issues
- Natural disasters
iKamper Warranty (2 Year Warranty)
As of March 31, 2025, Bigtent Outdoors Equipment Ltd. is no longer a dealer for iKamper. Warranty claim procedures vary depending on your date of purchase:
For purchases made on or before March 31, 2025
If you purchased your iKamper product on or before this date, it was during Bigtent's official dealer partnership with iKamper. Therefore, all warranty claims should be processed through iKamper Canada, in accordance with the brand’s global warranty policy.
To request service or assistance, please contact iKamper Canada directly at: 👉 iKamper Warranty Claim
For purchases made on or after April 1, 2025
All iKamper warranty claims for products purchased through Bigtent Outdoors Equipment Ltd. after this date will be fully supported and processed by Bigtent Outdoors Equipment Ltd.
We are committed to ensuring that customers continue to receive the full benefits of their warranty coverage without disruption. Please rest assured that we will handle all qualifying claims with the same or even better level of care and accountability expected from iKamper.
To begin a claim, please contact our support team: [Chat with us]
[Bigtent’s Warranty Coverage for iKamper Products]
Roof Top Tents (2-Year Limited Warranty)
Bigtent offers a limited warranty for a period of two years from the date of purchase. During this time, we will provide replacement parts for any manufacturing defects, at our discretion, free of charge. However, installation of these parts is the customer’s responsibility.
Please note that the warranty does not cover the following:
- UV-related damage to fabric or gel coat
- Wear and tear from normal use, including cosmetic imperfections (e.g., discolored vinyl windows, surface scratches, or dents on the tent shell)
- Damage resulting from improper use, accidents, or negligence
- Weather-related damage (such as from wind or storms)
- Cosmetic changes that do not affect the tent’s functionality
- Any modifications or repairs made by the customer without authorization
Kitchen Systems, Sleep Systems & Rooftop Tent Accessories (1-Year Limited Warranty)
For accessories and systems related to cooking and sleeping, Bigtent provides a one-year limited warranty from the date of purchase. Defective products or components will be replaced at our discretion at no additional cost to the customer.
However, this warranty excludes the following:
- UV damage to fabric or painted surfaces
- Normal wear and cosmetic damage from regular use
- Damage due to user error, accidents, or misuse
- Weather-related incidents such as storm or wind damage
- Changes in appearance that do not affect the product’s performance
Jackery Warranty (2 Year Warranty)
Bigtent Outdoors will replace any Jackery product that fails to operate during the applicable warranty period due to defect in workmanship or material. A replacement product assumes the remaining warranty of the original product.
Jackery Warranty does not cover all issues, such as the ones below:
- Misused, abused, modified, damaged by accident, or used for anything other than normal consumer use as authorized in Jackery's current product literature.
- Attempted repair by anyone other than an authorized facility
- Any product purchased through an online auction house.
- Jackery's warranty does not apply to the battery cell unless the battery cell is fully charged by you within seven days after you purchase the product and at least once every 6 months thereafter.
Nanga Warranty (Lifetime Warranty)
Lifetime Warranty: If the sleeping bag needs to be repaired, Nanga headquarters(in Japan) will provide the repair or replacement for defective parts at no cost. The round-trip shipping costs need to be paid by the customers. Use **Support Chat** to get the support for the Nanga Warranty.
Nanga warranty does not cover all issues, such as the ones below:
- Damage caused due to the user’s mishandling, abuse, or improper operation.
- Damage caused by arbitrary or personal repair or disassemble at an unauthorized service center.
- Damage caused by a natural disaster.
Front Runner Warranty
- Policy: Please review this page.
- Contact: Visit our Contact Page and fill out the 'Leave your message' form. We'll do our best to solve the problem as soon as possible.
Pelican Warranty
- Policy: Please review this page.
- Contact: Visit our Contact Page and fill out the 'Leave your message' form. We'll do our best to solve the problem as soon as possible.
Hydro Flask Warrant
- Policy: Please review this page.
- Contact: Visit our Contact Page and fill out the 'Leave your message' form. We'll do our best to solve the problem as soon as possible.
We want to ensure that you are happy with your shopping experience. With that said, Bigtent will attempt to price match your purchase if a competitor offers it at a lower price.
Price Matching
If you find a lower price for the same product before making your purchase, please send us the product page (URL link), and we will attempt to match its price. Contact us via Support Chat.
- Price matching applies only to Canadian websites.
- Clearance and seasonal sale prices are excluded.
- The price match is based on the total cost, including product price and shipping fees.
- The product must be identical and in stock.
This does not apply to price differences from the source of our website. It may take a few days for price adjustments to be reflected on Google Shopping.
Price Protection
- If one of our products has a price drop within 7 days of purchase date, contact us via **Support Chat** with your original order number.
- Bigtent Outdoors will create a Store Credit (a coupon code) for the difference in price, excluding taxes and shipping.
- Store Credit cannot be used in combination with other coupon codes.
- Store Credit will expire in 60 days after activation.
- Price Protection does not include Clearance sales, Holiday sales, Black Friday, and Flash sales events such as Summer sale.
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from bigtentoutdoor.com (the “Site”).
We are committed to protecting your privacy and complying with all applicable data protection laws, including but not limited to Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), the EU’s General Data Protection Regulation (GDPR), and the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).
We handle your personal information with transparency, fairness, and respect for your privacy rights as required under Canadian and international laws.
Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.
As you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and how you interact with it. We refer to this as “Device Information”.
We collect Device Information using:
- Cookies - data files placed on your device (learn more or disable at http://www.allaboutcookies.org)
- Log files - track actions and collect IP address, browser type, ISP, referring/exit pages, and timestamps.
- Web beacons, tags, pixels - electronic files that record browsing behavior.
When you make or attempt to make a purchase, we collect certain Order Information, such as your name, billing/shipping address, payment details (credit card, Paypal), email, and phone number.
“Personal Information” in this policy includes both Device Information and Order Information.
For CCPA Purpose
In the past 12 months, we have collected:
- Identifiers (e.g., name, email, IP, phone number)
- Customer record information (e.g., address, payment info)
- Commercial information (e.g., purchases, browsing history)
- Internet/electronic network activity
- Geolocation data (approximate)
- Inferences from personal information (preferences/interests)
We do not collect sensitive personal information such as social security numbers, driver’s licenses, or racial/ethnic data unless voluntarily provided.
How We Use Your Personal Information
We use your information to:
- Fulfill orders and provide confirmations/invoices
- Communicate with you
- Screen orders for potential risk or fraud
- Provide marketing or promotional updates (when consented)
- Improve and optimize our Site through analytics and advertising performance tracking
Legal Bases for Processing (GDPR & PIPEDA)
For residents of the EU and Canada, we process information under:
- Performance of a contract (e.g., fulfilling orders)
- Legitimate interests (fraud prevention, analytics, marketing)
- Consent (marketing emails, non-essential cookies)
For Canadian residents, we obtain your consent before collecting, using, or disclosing your personal information, except as otherwise permitted by law.
Sharing Your Personal Information
We share your information with trusted third parties as needed:
- Shopify (e-commerce platform): Shopify Privacy Policy
- Google Analytics (site analytics): Google Privacy Policy
- Service providers (payment processors, shipping companies, marketing tools)
- Professional advisors (lawyers, accountants)
- Government authorities (when legally required)
We do not sell or share your personal information for cross-context behavioral advertising under CCPA/CPRA.
Cross-Border Transfers (Canada)
Your personal information may be transferred to and stored on servers located outside of Canada, including in the United States or other countries where our service providers operate.
While these jurisdictions may have different data protection laws, we ensure that appropriate safeguards and contractual protections are in place to maintain a level of protection comparable to that required under Canadian law (PIPEDA).
Behavioral Advertising
We use your information for targeted advertising that may be relevant to your interests.
Learn more about how targeted ads work at Network Advertising Initiative.
Opt-out options:
- Facebook Ads Settings
- Google Ads Settings
- Bing Personalized Ads
- Digital Advertising Alliance Opt-out Portal
Do Not Track
We do not alter our data collection or use practices when we detect a “Do Not Track” signal from your browser.
Your Rights
Canadian Residents (PIPEDA)
If you are a resident of Canada, you have the right to:
- Access personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion or anonymization of information when no longer needed, subject to legal obligations
To exercise these rights, contact us using the details below.
We will respond within 30 days, as required by PIPEDA.
If you are unsatisfied with our response, you may contact the Office of the Privacy Commissioner of Canada (OPC) at https://www.priv.gc.ca.
European Residents (GDPR)
You have rights to access, rectify, erase, restrict, object to processing, data portability, and withdraw consent.
We may transfer data outside Europe (e.g., to Canada or the U.S.) with appropriate safeguards such as Standard Contractual Clauses.
California Residents (CCPA/CPRA)
You have the right to know, delete, correct, and opt-out of the sale or sharing of your information.
We do not sell or share personal data, but you may still submit requests through our opt-out link or contact us below.
Requests are verified and answered within 45 days (extendable by another 45 days).
Data Retention
We retain Order Information as long as necessary to fulfill purposes described here or as required by law (e.g., tax compliance).
Generally, order-related data may be stored for up to 7 years.
We retain personal data in line with PIPEDA and other applicable laws.
Currency Conversion
By using our site, you consent to third parties processing your IP address to determine your location for currency conversion.
Your selected currency is stored temporarily in a session cookie and removed when you close your browser.
Changes
We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons.
All updates will be posted here with the effective date.
Last updated: October 24, 2025
Contact Us
For questions, complaints, or privacy requests, please contact us via chat
Mobile Terms of Service
Bigtent Outdoor Equipment LTD.
Last updated: June 3, 2026
The Bigtent Outdoor Equipment LTD. mobile message service (the "Service") is operated by Bigtent Outdoor Equipment LTD. (“Bigtent Outdoor Equipment LTD.”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Bigtent Outdoor Equipment LTD.’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Bigtent Outdoor Equipment LTD. through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Bigtent Outdoor Equipment LTD.. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to +18555335583 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Bigtent Outdoor Equipment LTD. mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to +18555335583 or email support@bigtentoutdoors.com.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.