BigTent Outdoor Equipment Ltd. ships from our warehouses in Canada and the United States, with inbound stock arriving from our brand partners in South Korea. Delivery times, duties, and return procedures vary depending on the shipping origin and destination.

Please review this policy carefully before placing your order.

1. Shipping Schedule & Delivery

1-1. Order Processing

Orders ship Tuesday through Friday, excluding statutory holidays. Our team and showroom are open Tuesday through Saturday, 10:00 AM – 7:00 PM PT.

You can change or cancel any order for a full refund at any time before it leaves our warehouse — for pickup orders, any time before you collect it. See our Cancel, Return & Exchange Policy.

1-2. In-Stock Items — Estimated Delivery Time

Items on our shelves in Canada or the USA are ready to ship, or to collect, within 1–2 business days. Estimated delivery once they ship:

Delivery times vary with destination, customs clearance procedures, and carrier performance.

1-3. Reserve Orders & Items Arriving from Korea

Some items aren’t on our shelves yet. We bring them in from our brand partners in South Korea on our own shipments — an ocean container every three weeks and a flight every week. Each product page shows how the item reaches us and the date it will be ready at our warehouse in BC.

Once your order is ready, it ships within 1–2 business days and follows the delivery times in section 1-2 — or waits for you at our showroom if you chose pickup.

“Ready” means ready at our warehouse in BC — not the day a ship docks, and not the day your order reaches your door.

Reserve price applies until the container reaches port; from then on the item is sold at the regular price as Arriving. If you have already ordered, you keep the price you paid.

Ready dates are estimates. Weather, port congestion and customs exams can move them — see Customs Exams & Your Order. If your ready date moves, we will email you the new date, and you can keep your order, switch to Express Air where it’s offered (we’ll tell you the price difference first), or cancel for a full refund at any point before it leaves our warehouse.

Orders with items from different shipments. If your order mixes items from our shelf with items arriving from Korea, it usually ships together once everything is ready. If it makes sense to send part of it sooner, you will get a separate shipping confirmation with tracking for each shipment.

If a brand partner’s stock becomes unavailable after your order is placed, your order may be postponed or cancelled — see Section 2 of our Cancel, Return & Exchange Policy.

1-4. International Delivery (Outside Canada and the United States)

Orders shipping to destinations outside Canada and the United States ship from South Korea within 3 business days. At checkout you choose how your order travels; the options available and their estimated delivery times depend on your country.

Please note for international orders:

• These orders are Delivered Duty Unpaid (DDU). Customs duties, brokerage or clearance fees, and local taxes are payable by you to your customs office or carrier before final delivery. Sales tax is not collected at checkout.
• Sea Parcel is a surface service. Transit can exceed three months during peak season or when customs clearance is delayed, and long gaps between tracking scans are normal. Please choose this option only if you are comfortable with an extended and variable delivery window.
• Size, weight, and battery or fuel restrictions may make some items ineligible for international shipping.
• Return shipping from outside Canada is at the customer’s expense and can cost significantly more than the original shipping. Please review your order carefully before checkout.

1-5. Tracking & Notifications

Before your order ships: follow items arriving from Korea at tracking.bigtentoutdoors.com. Enter the email address you ordered with, and we will email you a private link to your order’s page.

When it ships: you will receive a shipping confirmation email with your carrier tracking number and an estimated delivery date. If your order ships in more than one shipment, you will receive a confirmation for each.

If your ready date changes before your order ships, we will email you — see section 1-3.

2. Duties, Taxes, and Import Fees

Canada & United States Orders (DDP)

All orders shipped to Canada or the United States — including items brought in from South Korea — are processed as Delivered Duty Paid (DDP), meaning applicable import duties are already included in your checkout total and no additional duty payment is required upon delivery. This applies to all items regardless of shipping origin.

Countries Outside North America (DDU)

Orders shipped to destinations outside Canada and the United States are processed as Delivered Duty Unpaid (DDU), where customers may be required to pay customs duties, brokerage or clearance fees, and local taxes directly to their customs office or carrier before final delivery. BigTent does not control or pre-calculate these fees. Sales tax is not collected at checkout.

3. Shipping Package Protection (OrderProtection™)

We strongly recommend OrderProtection Package Protection for all deliveries.

If OrderProtection Package Protection is deselected at checkout, BigTent Outdoor Equipment Ltd. assumes no liability for packages that are lost, damaged, or stolen.

For more details on OrderProtection’s coverage and policies, please visit:
https://orderprotection.com/for-shoppers#help

OrderProtection provides:

• Coverage for lost, damaged, or stolen packages
• Fast claim resolution & 24/7 support
• File A Claim
• How it Works
• FAQ
• Privacy Policy

*Customers ordering for showroom pickup should remove OrderProtection at checkout.

4. Shipping Destinations

We ship to all provinces in Canada, most U.S. states, and select international destinations. If your country does not appear in the country dropdown on our website, please contact Support Chat to confirm availability.

Regions with Additional Shipping Fees

Additional fees may apply for remote or hard-to-access regions, such as:

• Canada: Yukon, Newfoundland, and certain rural or remote areas
• United States: Alaska, Puerto Rico, Hawaii, and other non-contiguous regions

We can provide details on any additional fees by email after checkout upon request.

Countries We Cannot Ship To:

Afghanistan, Andorra, Ascension Island, Belarus, British Indian Ocean Territory, Kosovo, Russia, São Tomé & Príncipe, Sudan, Tristan da Cunha, U.S. Outlying Islands, Ukraine, Venezuela, Nepal, Tajikistan, Turkmenistan

5. Address Restrictions

We are unable to ship to certain countries and address formats. Please ensure your address is complete and valid to prevent order delays.

Invalid or Incomplete Addresses:

• Non-English characters (e.g., Korean, Chinese, special symbols)
• Missing or incorrect postal/ZIP codes
• Address lines exceeding the maximum limit of 35 characters
• Unrecognized or unverifiable addresses
• PO Boxes and APO/FPO addresses are not supported for most shipments, including international shipments

6. Address Change After Shipment

Once you have received a shipping confirmation, we are generally unable to change the delivery address. In some cases you may be able to contact the carrier directly with your tracking number and redirect the parcel to a local pickup point. Any costs associated with re-consignment, holding, or re-delivery are the customer’s responsibility.

7. Taxes by Province/Territory (Canada)

BigTent collects applicable taxes based on shipping destination.

8. Order Pickup (Showroom)

Orders may be picked up during business hours from:

📍 904 Sherwood Ave, Coquitlam, BC V3K 1A6, Canada

Business Hours: Tue–Sat, 10:00 AM – 7:00 PM PT

Pickup eligibility varies depending on product type and stock location, and pickup availability will be indicated at checkout.

Pickup is free — there is no shipping charge for pickup orders.

9. Free Shipping

Free shipping is applied automatically at checkout to eligible orders:

• Canada: orders of CAD $300 or more (before tax & fees).
• USA (excluding Alaska, Hawaii, Puerto Rico, and the Marshall Islands): orders of USD $300 or more (before tax & fees).

Included: regular-price items, Reserve orders at the Reserve price (10% off), and Express Air orders.

Not included:

• Oversized items — large or heavy gear such as large tents and shelters, large tables, large stoves and heaters, and fridges
• Items priced more than 10% below their regular price — such as sale, clearance and Early Bird prices

Each product page shows whether an item qualifies for free shipping, and checkout shows your shipping cost before you pay.

If you return items from an order that shipped free, the actual cost of shipping them to you is deducted from your refund — see Section 3 of our Cancel, Return & Exchange Policy.

Terms and Conditions:

• Free shipping offers are subject to change and may vary based on promotional periods.
• Orders that qualify for free shipping will be shipped using our standard shipping method. Expedited shipping options, where offered, are available at an additional cost.
• Free shipping does not apply to orders shipped outside Canada and the contiguous United States.

10. Questions

If you have any questions, reach out via Support Chat.

Last updated: October 7, 2026

Free shipping is applied automatically at checkout to eligible orders:

• Canada: orders of CAD $300 or more (before tax & fees).
• USA (excluding Alaska, Hawaii, Puerto Rico, and the Marshall Islands): orders of USD $300 or more (before tax & fees).

Included: regular-price items, Reserve orders at the Reserve price (10% off), and Express Air orders.

Not included:

• Oversized items — large or heavy gear such as large tents and shelters, large tables, large stoves and heaters, and fridges
• Items priced more than 10% below their regular price — such as sale, clearance and Early Bird prices

Each product page shows whether an item qualifies for free shipping, and checkout shows your shipping cost before you pay.

If you return items from an order that shipped free, the actual cost of shipping them to you is deducted from your refund — see Section 3 of our Cancel, Return & Exchange Policy.

Terms and Conditions:

• Free shipping offers are subject to change and may vary based on promotional periods.
• Orders that qualify for free shipping will be shipped using our standard shipping method. Expedited shipping options, where offered, are available at an additional cost.
• Free shipping does not apply to orders shipped outside Canada and the contiguous United States.

For any questions or additional information, please contact our customer service team via Support Chat.

At a Glance

Email: support@bigtentoutdoors.com · Chat: Support Chat · Our team is available Tuesday through Saturday, 10:00 AM – 7:00 PM PT, excluding statutory holidays. Orders ship Tuesday through Friday.

“Delivery date” means the date the carrier records your shipment as delivered, as shown in your tracking history. If your order arrives in more than one parcel, the 15-day window is counted separately for each parcel from its own delivery date. For pickup orders, the delivery date is the day you collect your order.

Requests received after 15 days cannot be processed as a return or refund. Manufacturing defects reported after this window are handled under the manufacturer’s warranty — see our Warranty Policy.

1. Changes & Cancellations Before Your Order Ships

You can change or cancel any order for a full refund at any time before it leaves our warehouse. It doesn’t matter where your item is — on our shelf, in port, on this week’s flight, or on a container still on its way from Korea. We refund the full amount to your original payment method, with no fee. If you chose showroom pickup, the same applies right up until you collect your order.

To cancel or make a change, email support@bigtentoutdoors.com with your order number, reply to any of your order emails, or contact us through Support Chat. If your request reaches us before your order has left our warehouse, we will cancel or change it as you asked. Requests that arrive outside business hours are handled at the start of the next business day.

If part of your order has already shipped, the items that haven’t shipped can still be cancelled the same way.

Changes work the same way — a different size, colour or item, adding to your order, or switching from ocean to Express Air where it’s offered. If a change lowers your total, we refund the difference in full. If it raises your total, we’ll ask you to pay the difference before we confirm. If a change moves your ready date, we’ll tell you the new date first.

Refund timing: refunds go back to your original payment method and may take up to ten (10) business days to appear, depending on your financial institution.

Orders shipped from Korea to countries outside Canada and the United States can be cancelled free of charge until they leave our office in Korea, usually within 3 business days of your order.

Address changes: tell us before your order ships and we’ll update the delivery address. Once you have received a shipping confirmation, we are generally unable to change the delivery address. In some cases you may be able to contact the carrier directly with your tracking number and redirect the parcel to a local pickup point. Any re-consignment, holding, or re-delivery fees charged by the carrier are the customer’s responsibility.

2. Ready Dates, Delays & Supplier Changes

Many items are brought in from our brand partners in South Korea after you order — reserved on one of our ocean containers, flown on our weekly air shipment, or already in port. Each product page shows the date the item will be ready at our warehouse in BC. These dates are estimates based on our shipping calendar and our partners’ schedules. They are not guaranteed dates.

If your ready date moves — because of weather, port congestion, a customs exam or a production delay — we will email you the new date. You can then:

• keep your order — you don’t need to do anything;
• switch to Express Air where it’s offered — we’ll tell you the price difference first; or
• cancel for a full refund, at any point before your order leaves our warehouse.

If a brand partner’s stock becomes unavailable, backordered, or discontinued after your order is placed, we may need to postpone fulfillment or cancel the affected items. We will email you as soon as we confirm the change, and you may choose to wait for the revised date, swap for an available item, or cancel the affected items. If we do not hear back from you within 7 days, we will hold your order and continue to update you.

Cancellations of this type are not customer-initiated. They are refunded in full to your original payment method with no transaction fee deduction, and any shipping charges paid for the affected items are refunded as well.

Your price is set when you order: if a Reserve price ends or a price goes up after you’ve ordered, you keep the price you paid. Container exams by Canadian customs are explained on our Customs Exams & Your Order page.

3. Returns After Delivery (Change of Mind)

Changed your mind after your order has shipped? You can return it within 15 days of delivery. You pay for shipping in both directions, and the refund depends on the item’s condition when it reaches us.

Return Guidelines

1. Submit your return request through Support Chat or by email to support@bigtentoutdoors.com within 15 days of the delivery date, with clear photos of the item and its packaging. Please don’t send anything back until we approve your request — returns sent without approval cannot be accepted.
2. All returns come back to our Coquitlam, BC warehouse. You can ship the item yourself with a tracked service, or ask us for a return label — its cost is deducted from your refund. Return labels must be used within 7 days of issuance; expired labels may require reissuance at the customer’s expense.
3. Collected your order from our showroom? You can bring it back to the showroom during business hours instead — no shipping involved.
4. Sale items are final sale and cannot be refunded.
5. Returns from outside Canada are subject to international return fees, which can be significantly higher, and may need up to 15 additional business days for processing after they arrive at our warehouse. Please review your order details before completing checkout.

Refund Amount

The refund amount depends on:

1. Product condition upon inspection

2. Shipping — both ways

• Shipping to you: shipping charges you paid, including any Express Air charge, are not refunded. If your order shipped free, we deduct the actual cost we paid to ship the returned item(s) to you.
• Shipping back to us: return shipping is the customer’s cost — whether you send the item yourself or use a return label from us (deducted from your refund).

3. Other non-refundable costs

• Payment transaction fee — 3.5% of the amount refunded to your original payment method. Choose store credit instead and this fee is not deducted.
• Any cross-border duties and fees charged by the government or the carrier (if applicable)
• OrderProtection Package Protection cost

Refunds are based on the price you actually paid, after any discount. Please allow time for our team to inspect the returned product and calculate the final eligible refund amount. Items damaged due to improper packaging during return transit may receive a reduced refund or become ineligible for refund.

Return Procedure

To initiate a return:

1. Submit a Return Request
   Contact us through Support Chat or by email within 15 days of the delivery date. Include clear photos of the items and their packaging so we can assess their condition and give you an estimate of your refund, including the shipping costs that will be deducted.
2. Wait for Approval
   Once your request is reviewed and approved, we will send you return instructions and, if you asked for one, a return label.
3. Repack the Item
   Carefully repack the item in its original packaging. Make sure all original contents (manuals, accessories, tags) are included. The product must be in new and resalable condition.
4. Ship the Package
   Use our return label within 7 days of issuance, or ship the item yourself with tracking.
   Note: We are not responsible for items lost or damaged during return transit. Please keep your tracking information until the return is complete.
5. Inspection & Refund
   Once we receive and inspect your return, we will email you the result of our inspection and your final refund amount. Approved refunds are issued to your original payment method, or as store credit if you chose it, and may take up to ten (10) business days to appear, depending on your financial institution. International returns may require additional time due to customs clearance or carrier delays.

Exceptions / Non-Returnable Items

Certain products are not eligible for return due to their nature, condition, or fulfillment method. Items fulfilled internationally, special-order products (items ordered through our Custom Order page), and products with signs of use may be subject to stricter limitations or reduced refundable value.

The following cannot be returned or refunded:

• Items sold as final sale, including sale and clearance prices
• Customized or hygiene-related products
• Requests submitted after the 15-day window from the delivery date
• Items showing signs of use, wear, or damage
• Returns sent without our approval

Items bought at a Reserve price or an Early Bird price are not final sale, and Reserve, Arriving and Express Air items are not special orders — they can be returned under this section like any other item.

Final-sale items can still be reported as damaged or defective under Section 5. Nothing in this policy limits your rights under applicable consumer protection laws.

4. Exchanges After Delivery

To switch to a different product after delivery, return your original item under Section 3 within 15 days of the delivery date and place a new order. The change-of-mind return costs in Section 3 apply. If you are exchanging because an item is damaged or defective, see Section 5 instead.

Exchanges are processed as a return followed by a new order to keep inventory accurate and fulfillment consistent across our shipping locations. See also our Exchange Policy.

5. Damaged or Defective Items

If your item arrives damaged or doesn’t work as it should, email us at support@bigtentoutdoors.com within 15 days of the delivery date with:

• your order number;
• clear photos of the problem, the whole item, and the box it arrived in, including the shipping label;
• a short video if the problem is with how something works — a zipper, pole, valve, burner or hinge, for example.

We review every claim and reply by email. If we accept your claim, we will tell you what happens next — a replacement part, a replacement item, or a refund — and we cover the shipping involved. Refunds for accepted claims are made in full, with no 3.5% fee. If we decline it, we will explain why. Please don’t send anything back until we have accepted your claim. Not sure whether it’s a defect or shipping damage? Email us first and we will point you in the right direction.

Please note the following:

• Defects found after 15 days are handled under the manufacturer’s warranty for the full warranty period. Report them to us the same way, by email; shipping for warranty claims follows our Warranty Policy.
• Transit-related damage (e.g., crushed packaging, broken components) is covered only if you opted in to OrderProtection Package Protection at checkout. If OrderProtection was deselected, Bigtent Outdoor Equipment Ltd. is not liable for issues such as damage, loss, or theft during shipping.
• Transit damage and loss claims are filed with OrderProtection and follow OrderProtection’s own claim deadlines, which may differ from our 15-day window. Please file as soon as you notice an issue.

We strongly encourage reviewing the Shipping Package Protection section of our Shipping Policy before completing your order.

6. Questions

If you have any questions, reach out via Support Chat or email support@bigtentoutdoors.com.

Please have the following information ready:

• Your order number
• Photos of the item and packaging (and a short video for a defect)
• The reason for your request

Last updated: October 7, 2026

We want every price you pay at BigTent to feel fair — on the day you buy and in the week after. Most of what we carry comes from our brand partners in Korea on our own shipments, so the price of an item depends on how you buy it. Here is how that works, and how we handle price matching and price changes.

How Our Prices Work

• Regular price — what an item costs when it ships from our shelf in BC (In stock), when its container has already reached the Port of Vancouver (Arriving), or when it is flown in on our weekly air shipment (Express Air, plus the air charge shown on the product page).
• Reserve price — a lower price, usually 10% off, for reserving an item on an ocean container that hasn’t reached port yet. It is lower because you wait for the shipment and we don’t hold the stock in the meantime. When an item sells out on our shelf, the next container usually opens for reservations right away — so the same item can show a Reserve price soon after it was in stock.
• Early Bird price — an introductory price, usually 15% off, on a new product’s first shipment.

Each product page shows which price applies, how the item reaches us, and the date it will be ready at our warehouse in BC.

Price Matching

If you find a lower price for the same product before making your purchase, send us the product page (URL link) through Support Chat or by email to support@bigtentoutdoors.com, and we will try to match it.

• Price matching applies only to Canadian websites.
• The product must be identical and in stock at the other retailer.
• We compare the total cost, including product price and shipping fees, with our regular price.
• Reserve prices, Early Bird prices, and clearance and seasonal sale prices are already reduced, so they can’t be combined with a price match.
• Price matches are not eligible if the price difference is due to variations in shipping methods, import costs, or freight logistics.

It may take a few days for price adjustments to be reflected on Google Shopping.

Price Protection

• If the regular price of an item you bought drops within 7 days of your purchase date, contact us through Support Chat or by email with your original order number.
• We compare like with like: the same item, bought the same way — an in-stock order with the new in-stock price, or a Reserve order with the Reserve price on the same shipment.
• We will create a Store Credit (a coupon code) for the difference in price, excluding taxes and shipping.
• Store Credit cannot be used in combination with other coupon codes.
• Store Credit will expire 60 days after activation.

What isn’t a price drop

• A Reserve price or Early Bird price on a later shipment — for example, when an item sells out on our shelf and the next container opens for reservations at a lower price. That price is for waiting about five weeks for the next container; an in-stock order is for having it now.
• The difference between ways of buying the same item — In stock, Arriving, Express Air, or Reserve.
• Clearance sales, Holiday sales, Black Friday, and Flash sale events such as our Summer sale.
• Discount codes and offers for new subscribers.
• Price changes resulting from adjustments to our shipping structures, shipping methods, or international import logistics.

If a Reserve price ends or a price goes up after you’ve ordered, you keep the price you paid.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from bigtentoutdoor.com (the “Site”).

We are committed to protecting your privacy and complying with all applicable data protection laws, including but not limited to Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), the EU’s General Data Protection Regulation (GDPR), and the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

We handle your personal information with transparency, fairness, and respect for your privacy rights as required under Canadian and international laws.

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

As you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and how you interact with it. We refer to this as “Device Information”.

We collect Device Information using:

• Cookies - data files placed on your device (learn more or disable at http://www.allaboutcookies.org)
• Log files - track actions and collect IP address, browser type, ISP, referring/exit pages, and timestamps.
• Web beacons, tags, pixels -  electronic files that record browsing behavior. 

When you make or attempt to make a purchase, we collect certain Order Information, such as your name, billing/shipping address, payment details (credit card, Paypal), email, and phone number.

“Personal Information” in this policy includes both Device Information and Order Information.

For CCPA Purpose

In the past 12 months, we have collected:

• Identifiers (e.g., name, email, IP, phone number)
• Customer record information (e.g., address, payment info)
• Commercial information (e.g., purchases, browsing history)
• Internet/electronic network activity
• Geolocation data (approximate)
• Inferences from personal information (preferences/interests)

We do not collect sensitive personal information such as social security numbers, driver’s licenses, or racial/ethnic data unless voluntarily provided.

How We Use Your Personal Information

We use your information to:

• Fulfill orders and provide confirmations/invoices
• Communicate with you
• Screen orders for potential risk or fraud
• Provide marketing or promotional updates (when consented)
• Improve and optimize our Site through analytics and advertising performance tracking

Legal Bases for Processing (GDPR & PIPEDA)

For residents of the EU and Canada, we process information under:

• Performance of a contract (e.g., fulfilling orders)
• Legitimate interests (fraud prevention, analytics, marketing)
• Consent (marketing emails, non-essential cookies)

For Canadian residents, we obtain your consent before collecting, using, or disclosing your personal information, except as otherwise permitted by law.

Sharing Your Personal Information

We share your information with trusted third parties as needed:

• Shopify (e-commerce platform): Shopify Privacy Policy
• Google Analytics (site analytics): Google Privacy Policy
• Service providers (payment processors, shipping companies, marketing tools)
• Professional advisors (lawyers, accountants)
• Government authorities (when legally required)

We do not sell or share your personal information for cross-context behavioral advertising under CCPA/CPRA.

Cross-Border Transfers (Canada)

Your personal information may be transferred to and stored on servers located outside of Canada, including in the United States or other countries where our service providers operate.

While these jurisdictions may have different data protection laws, we ensure that appropriate safeguards and contractual protections are in place to maintain a level of protection comparable to that required under Canadian law (PIPEDA).

Behavioral Advertising

We use your information for targeted advertising that may be relevant to your interests.

Learn more about how targeted ads work at Network Advertising Initiative.

Opt-out options:

• Facebook Ads Settings
• Google Ads Settings
• Bing Personalized Ads
• Digital Advertising Alliance Opt-out Portal

Do Not Track

We do not alter our data collection or use practices when we detect a “Do Not Track” signal from your browser.

Your Rights

Canadian Residents (PIPEDA)

If you are a resident of Canada, you have the right to:

• Access personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion or anonymization of information when no longer needed, subject to legal obligations

To exercise these rights, contact us using the details below.

We will respond within 30 days, as required by PIPEDA.

If you are unsatisfied with our response, you may contact the Office of the Privacy Commissioner of Canada (OPC) at https://www.priv.gc.ca.

European Residents (GDPR)

You have rights to access, rectify, erase, restrict, object to processing, data portability, and withdraw consent.

We may transfer data outside Europe (e.g., to Canada or the U.S.) with appropriate safeguards such as Standard Contractual Clauses.

California Residents (CCPA/CPRA)

You have the right to know, delete, correct, and opt-out of the sale or sharing of your information.

We do not sell or share personal data, but you may still submit requests through our opt-out link or contact us below.

Requests are verified and answered within 45 days (extendable by another 45 days).

Data Retention

We retain Order Information as long as necessary to fulfill purposes described here or as required by law (e.g., tax compliance).

Generally, order-related data may be stored for up to 7 years.

We retain personal data in line with PIPEDA and other applicable laws.

Currency Conversion

By using our site, you consent to third parties processing your IP address to determine your location for currency conversion.

Your selected currency is stored temporarily in a session cookie and removed when you close your browser.

Changes

We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons.

All updates will be posted here with the effective date.

Last updated: October 24, 2025

Contact Us

For questions, complaints, or privacy requests, please contact us via chat

Mobile Terms of Service

Bigtent Outdoor Equipment LTD.

Last updated: June 3, 2026

The Bigtent Outdoor Equipment LTD. mobile message service (the "Service") is operated by Bigtent Outdoor Equipment LTD. (“Bigtent Outdoor Equipment LTD.”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Bigtent Outdoor Equipment LTD.’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Bigtent Outdoor Equipment LTD. through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Bigtent Outdoor Equipment LTD.. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18555335583 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Bigtent Outdoor Equipment LTD. mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18555335583 or email support@bigtentoutdoors.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.